The 1-star rating you provided today March 19, 2025 is based on your order's progress (order placed March 12, 2025) through USPS (shipped March 12, 2025 from California) and the delays (as of March 19, 2025) your package has experienced in the USPS system which is not in our control.
We are sorry that you feel our company deserves a 1-star review prior to your contacting our Customer Service team, as our dedicated USA team works diligently to process orders quickly and we always hope that our carriers (USPS, UPS) deliver the products in a timely manner.
We have throroughly investigated your shipment progress and shared with you our findings that USPS is suffering delays specific to your tracking number based on weather and a back up in mail processing due to a services consolidation in your state.
We reassure you that we will keep your tracking number within Customer Service and check up on its further progress this week. We look forward to your receiving your product and will provide Customer Service to reach a mutually satisfying resolution.
