I contacted customer service at the beginning of this month because the product I was looking for (extra firm compact car cush) was not on the web. Kate in customer service was just great. She confirmed that the compact car cush would be right for my car (Subaru Impreza) and explained that the extra firm version would be available next month, in Dec. I am leaving for a trip this month and had hoped to take the cushion along with me. Kate got the CEO, Jill, involved and they worked miracles to make sure I got the cushion for my trip. Kate even brought the cushion home with her so she could send it out on a Saturday! The cushion speaks for itself.. extremely well made and fits nicely in my car. I am using the cushion for a knee issue and to assist me in doing some Physical Therapy exercises. I use it in my car, as well as on my dining room chair. I am very happy with the product and am thrilled it's made in the United States! I am still in awe of the great customer service. I saw my Physical Therapist today and I told her how well Tush Cush treated me and thanked her for recommending the product. Kate, Jill, and everyone at Tush Cush...a very heartfelt thank you! You've no idea how your kindness has helped my healing process.