Exchanges and Returns
Tush-Cush Product Exchange and Product Return
Kinetic Diversified Industries, Inc. (KDI) offers a 30-day money back guarantee from date on invoice or packing slip on products that are in unused, clean, and original condition. You must request a Return Authorization (RTA) number prior to shipping the product back to KDI. We do not issue call tags or return labels.
For Return Authorization (RTA) - Contact Tush-Cush Customer Service:
Phone: 1(619) 933-8044 (Monday – Friday 9 AM to 1 PM PST
Return the item in its original packaging in the same condition you received it in, along with the completed RTA number, reason for return, and the original, dated receipt or packing slip, for a refund of the product price, less shipping and a 15% restocking fee
Note: If the item had free shipping at time of purchase, the actual shipping charges will be deducted prior to refunding. Shipping is a service and not refundable for any order.
Exchange of Received Product: An exchange within 30 days of purchase is possible as long as the item is in its original packaging in the same condition you received it in. You will be required to return the original item by requesting an RTA number and include that number in your shipment of the item(s) back to:
P.O. Box 2147
Lakeside, CA 92040
Once the item is received by KDI, a shipping invoice for the new product will be sent online to you for payment. Once paid, your new requested product will be shipped to you.