I did not find this cushion too firm and it works very well for its purpose.
The Tush Cush with extra firm foam gave me a good solid platform to sit on so I felt very balanced, and I liked the cut out too. I have tailbone and left leg pain that I go to PT for and I noticed an overall improvement within a week or two of using the cushion every time I sit at my desk or when I am watching TV. My PT recommended this brand, and because I weigh 180lbs, suggested extra firm and I am glad I bought it. I have allergies to latex and I feel confident using this brand because they do not use latex foam. Fast shipping too.
It is actually way too firm for any length of use. Didn't notice that when purchased. Now I see why it was on sale.
We are sorry that the product you ordered, a Tush Cush XF, was not what you expected. We have communicated to you about an exchange for the right product. We look forward to providing you the best in product and customer service so that you can truly enjoy the benefits of our products.